Privacy & Cookie Policy

Last updated: November 2025

1. Introduction

This Privacy & Cookie Policy explains how DCO SHPK (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website or contact us through our online forms.
We are committed to respecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By submitting a form or using this website, you consent to the practices described below.

2. Data Controller

DCO SHPK
Rruga Ibrahim Rugova, Tirana, Albania
📧 info@dentalcareone.com

3. Personal Data We Collect

We may collect and process the following personal data:

Contact details (name, phone number, email address)
Information voluntarily provided through contact or consultation forms (such as photos, X-rays, or details about your dental situation)
Communication history with our clinic
Technical information collected automatically (IP address, browser type, device information, cookies)

We do not collect or store sensitive medical data through the website forms beyond what is necessary to provide an initial evaluation or consultation.

4. How We Use Your Data

Your data is used strictly for the following purposes:

To respond to your inquiry or consultation request
To contact you by phone, WhatsApp, or email as requested
To prepare treatment plans and manage appointments
To improve our website and patient experience through analytics
To comply with legal or regulatory obligations applicable to healthcare providers

We rely on consent (when you submit a form or tick the agreement box) and on legitimate interest (to respond to your request and provide dental care information you actively sought).

5. Data Sharing

Your personal data is shared only when necessary and only with:

Authorized internal staff of DentalCare One (doctors, consultants, administrative personnel)

Trusted dental laboratories (internal or external) solely for labeling and preparing dental restorations. We do not sell, rent, or otherwise share your personal data with third parties for marketing purposes.

6. Data Retention

We retain patient and inquiry data for a minimum of five (5) years, and may keep it longer when required for medical documentation, follow-up care, or legal obligations related to healthcare services.
Data is stored securely in encrypted digital systems, accessible only to authorized personnel.

7. Data Security

We use secure, industry-standard systems to store and protect your data against unauthorized access, loss, or alteration. Access is restricted to trained staff members who are bound by confidentiality agreements.

8. Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction or deletion of your data
Withdraw consent at any time
Request restriction or object to processing
File a complaint with a data protection authority

To exercise your rights or ask any privacy-related question, contact us at info@dentalcareone.com.

9. Cookies & Analytics

Our website uses cookies to ensure proper functionality and to improve user experience. Cookies are small files stored on your device that help us analyze web traffic and recognize returning visitors.
We use:

Essential cookies – necessary for the website to function properly.
Analytical cookies (Google Analytics) – to collect anonymized data about page visits and performance.

When you first visit our website, you will see a cookie banner allowing you to accept or manage cookies. You can change your cookie preferences at any time in your browser settings.
Google Analytics is configured to anonymize IP addresses and complies with EU data protection standards.

10. Links to Other Websites

Our website may include links to third-party sites. We are not responsible for the content or privacy practices of those sites.

11. Updates to This Policy

We may update this policy periodically to reflect new legal requirements or changes in how we process data. The date of the latest update will always appear at the top of this page.

Contact Information

For any questions or privacy requests, please contact:
📧 info@dentalcareone.com
📍 DCO SHPK, Rruga Ibrahim Rugova, Tirana, Albania

World-class dentistry with European standards of care. Precision, artistry, and comfort in every smile.

Visit us in the heart of Tirana:

Rruga Ibrahim Rugova, pas Universitetit të Arteve, 1001, Tirana, Albania

Services

Open Hours

Monday - Friday:

9:00 - 18:00

Saturday:

9:00 - 14:00

Sunday:

Closed

Call or Whats App us:

Call or WhatsApp us:

🇦🇱 Albanian: +355 67 502 2333

🇮🇹: Italian +355 67 502 2335

🇬🇧 English: +44 7465 695 213

Email:

* info@dentalcareone.com